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| "This is the only poker website that has access to multiple networks, from the same account - it rules" -- Sami, Beverly Hills |
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Online Poker Room FAQ
We think we know what's on your mind, so please take a look below
at some of the most frequently asked questions. If you have any questions
on any of the below, or if you did not find what you were looking
for, please feel free to contact us 24 hours a day at .
Is this software unique or do other poker sites
use the same software?
Will you offer Hi/low, Omaha, and Progressive Jackpots?
What kind of computer do I need?
What is the recommended screen setting?
I have a 21-inch display. Can I play poker in full
screen size?
Can I see what the game looks like before I join
or deposit any money?
Will I be secure playing?
Is your card shuffling and random number generator
is truly random?
Is this legal in my area?
I lost my username and password! What do I do?
How do I change my nickname, username, and password,
address information?
How do I join a game and begin to play?
How do I know how much is in the pot?
Can I request a seat change?
How do I get a history of the hands I have played?
What happens if I get disconnected?
How does "All-In" work? How many "All-In's" will
be allowed?
How do I leave a game or table?
How do I minimize the software or screen?
Our software is unique to our family of gaming sites. When you play
poker you may be playing against players from our sister sites, however
all databases and backend support is central to one location.
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The current version of our software is designed to fulfill the demand
of our Hold'em and Seven Card Stud enthusiasts.
We have plans for more offerings in the near future. Announcements
about these improvements and additions can be found on our main poker
page.
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Computer: We recommend a PC with a Pentium 133 MHz with a minimum
of 25 MB available on your hard drive and 64 MB RAM (internal memory).
Operating system: Microsoft Windows 95/98/NT/2000/XP. Please note
the software will not function if Microsoft Winsock proxy service
is running.
Our poker software currently does not support Apple or Linux Operating environments.
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To enjoy the full impact of the game we recommend a minimum screen
resolution of 800 X 600 and 256 colors. If you play on a lower resolution
screen such as 640x480 pixels you will have to scroll to use the game.
We recommend a screen resolution of at least 1024x768.
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Yes, you can select the full screen mode from the options menu in
the game lobby.
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Absolutely! Simply download the free software and set up an account.
You do not need to deposit any money in order to observe or join our
practice games. However, we require that you provide the correct information
in your account.
You only have to deposit money when you want to play the games for real money.
After you have created your account, you will be able to look around the lobby
area and go to tables.
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It is important that you are protected from undesirable player tactics
such as team play (collusion) or any other sort of undesirable activity.
Our poker room uses reliable security features that were developed
specifically for poker, and we are committed to do everything we can
to protect your play.
Although we continually monitor games both with automatic systems and live
support personnel, you can help by contacting us at poker@belmont.com
if at any time you suspect that one or more players is colluding or otherwise
violating site rules.
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We can not alter the outcome of the gaming as the software is hard-coded.
Our software is provided by Boss Media AB, one of the leading software
suppliers to the online gaming industry since 1997.
As a publicly held company listed on the Stockholm Exchange, Boss Media must
adhere to all regulations of the exchange and be held accountable to shareholders.
Additionally, TST of Australia, one of the top independent test firms in the
gaming industry, has tested the platform that our poker software was built
on.
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You MUST be 18 year of age or older to play. Please beware, playing
poker online may or may not be legal in your jurisdiction. You should check
the laws of the area in which you live before playing poker online.
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As this information is secure, you will need to contact us directly
via telephone and we will be happy to help you 24 hours a day. Click
Here for help.
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You are free to change your personal information anytime you wish.
To change any personal information, click on "Personal Information" from the
lobby. You may make changes there.
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Before you can play, you need to choose a game and table. This is
found in our lobby. After you have selected which game you would like
to play, simply highlight the table selection and click 'go to table.'
You are automatically taken to the game table.
Once you arrive at the table, you will have to choose which seat you would
like to play in. Simply click 'join' and you will be seated. You will then
be asked how many chips you'd like to buy-into the table with. The minimum
amount will be posted and you have the choice to take all or only a portion
of your bankroll as long as it meets the minimum.
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You can move your mouse over the pot and a pop-up box will display
the exact figure.
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We are sorry, but it is not possible to request a seat change.
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You can request a history of your hand by selecting the 'request hand
history' option right at the table.
We will present this information immediately following the conclusion of the
game and we display the last five hands that you have played.
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We have gone to considerable lengths to ensure a poker environment
which you can feel comfortable in knowing you are protected just in
case you loose connection to the game server while playing.
If this happens, you will be treated as being all-in, meaning that your investment
into the pot to that point WILL BE PROTECTED and you will still be eligible
for your share of the pot if you are to hold the best cards. No other money
will be wagered or added to the pot from your account.
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How many all-ins will be allowed?
All-in protection is designed to protect your investment into a pot
when you run out of money during a hand, do not act in time, or get
disconnected for any reason. We allow each player one (1) all-in protections
per 24 hours. Please read the end of this section for important information.
Going all-in when you do not have enough money to continue:
If you run out of money during a hand, by no means do you have to
fold the hand. You may go all-in. This means that you cannot be
forced out of a hand if you do not have enough money to complete
the hand that you started. When you run out of money or only have
enough to call a portion of the wager, you can go all-in to contend
for the money in a pot that you have contributed to. All other action
of remaining 'active' players goes into a 'side pot' to be fought
for by them. The reason we allow a player to go all-in is because
all play is for "table stakes". This is defined as: all money that
a player has at the beginning of a hand will play during that hand.
Going all-in when failing to act in time:
If in the event you fail to act on your hand in time (10 seconds),
the system will assume you have become unavailable to complete the
hand. As such, placing you all-in will protect your investment into
the pot to that point in the game. The system will track and record
all of your cards and show them to all players during the showdown.
If you win, your account will be credited accordingly. You may request
a hand history at the table to review the entire hand for verification
of the outcome.
Going all-in when disconnected:
We understand that gaming on the Internet can be unstable from time
to time and that a player can get disconnected from the game server.
Regardless of the reason for the disconnection, we will protect
your investment to that point by placing you all-in. The system
will track and record all of your cards and show them to all players
during the showdown. If you win, your account will be credited accordingly.
You may request a hand history at the table to review the entire
hand for verification of the outcome.
If at anytime your all-in status is zero (0) you are playing at your own risk.
This simply means that you do not have all-in protection and you are disconnected
or fail to act in time, YOUR HAND WILL BE FOLDED AND YOUR INVESTMENT WILL
BE LOST without any recourse whatsoever. Although we allot you one (1) all-in
protections per 24 hours, we will consider resetting your protection back
if warranted. Simply contact poker@belmont.com
for consideration. However, if we suspect abuse of the all-in protection feature,
this may result in a denied reset request or in some circumstances, suspention
or termination of membership.
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When you decide you wish to leave the table, just click on the "Exit
Game" button. If a hand in which you are playing is currently in progress,
then we suggest you check 'sit out' to allow you to leave the table when the
hand is complete. Of course, if you fold your hand, you may leave the game
at that time as well.
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Our poker room was built and best viewed with a minimum screen resolution
setting of 800 x 600 pixels. This will give you a "full screen" view
and is what you are most likely set to now. However, in some cases
this setting may not allow you to pull up other programs while playing.
To reduce the image to a "normal" view, you will need to set your
screen display to 1024 X 768 to allow you the use other programs while
playing. To change your current settings, you may do the following:
Click on the Windows Start menu button on your desktop
Select Settings
Click on Control Panel
Select Display from the available menu
The Display Properties window will come up
Select Settings
At the bottom right of the window you will see a section called
Screen Area displaying an arrow-like symbol with Less and More
on each side.
Point with the mouse on the arrow, and change your screen resolution
to "1024x 768" pixels.
Once you have selected the desired resolution, click on Apply
and then OK.
Windows will give you a preview of the new settings and will
prompt you to agree with the new settings by clicking on OK (You
will have approximately 15 seconds to choose before Windows will
restore the original settings)
If you are unable to select a resolution higher than "800 x
600" pixels, you will have to contact your manufacturer and request
to upgrade your graphic card.
If you have not found what you were looking for, please feel free
to contact us at our 24-hour support center at .
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