Online Poker Room FAQ
We think we know what's on your mind, so please take a look below at some of the most frequently asked questions. If you have any questions on any of the below, or if you did not find what you were looking for, please feel free to contact us 24 hours a day at .Is this software unique or do other poker sites use the same software?
Will you offer Hi/low, Omaha, and Progressive Jackpots?
What kind of computer do I need?
What is the recommended screen setting?
I have a 21-inch display. Can I play poker in full screen size?
Can I see what the game looks like before I join or deposit any money?
Will I be secure playing?
Is your card shuffling and random number generator is truly random?
Is this legal in my area?
I lost my username and password! What do I do?
How do I change my nickname, username, and password, address information?
How do I join a game and begin to play?
How do I know how much is in the pot?
Can I request a seat change?
How do I get a history of the hands I have played?
What happens if I get disconnected?
How does "All-In" work? How many "All-In's" will be allowed?
How do I leave a game or table?
How do I minimize the software or screen?
Is this software unique or do other poker sites use the same software?
Our software is unique to our family of gaming sites. When you play poker you may be playing against players from our sister sites, however all databases and backend support is central to one location.Back to Top
Will you offer Hi/Low games, Omaha, and Progressive Jackpots?
The current version of our software is designed to fulfill the demand of our Hold'em and Seven Card Stud enthusiasts.We have plans for more offerings in the near future. Announcements about these improvements and additions can be found on our main poker page.
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What kind of computer do I need?
Computer: We recommend a PC with a Pentium 133 MHz with a minimum of 25 MB available on your hard drive and 64 MB RAM (internal memory).Operating system: Microsoft Windows 95/98/NT/2000/XP. Please note the software will not function if Microsoft Winsock proxy service is running.
Our poker software currently does not support Apple or Linux Operating environments.
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What is the recommended screen setting?
To enjoy the full impact of the game we recommend a minimum screen resolution of 800 X 600 and 256 colors. If you play on a lower resolution screen such as 640x480 pixels you will have to scroll to use the game.We recommend a screen resolution of at least 1024x768.
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I have a 21-inch display. Can I get the poker in full screen size?
Yes, you can select the full screen mode from the options menu in the game lobby.Back to Top
Can I see what the game looks like before I join or deposit any money?
Absolutely! Simply download the free software and set up an account. You do not need to deposit any money in order to observe or join our practice games. However, we require that you provide the correct information in your account.You only have to deposit money when you want to play the games for real money. After you have created your account, you will be able to look around the lobby area and go to tables.
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Will I be secure playing?
It is important that you are protected from undesirable player tactics such as team play (collusion) or any other sort of undesirable activity. Our poker room uses reliable security features that were developed specifically for poker, and we are committed to do everything we can to protect your play.Although we continually monitor games both with automatic systems and live support personnel, you can help by contacting us at if at any time you suspect that one or more players is colluding or otherwise violating site rules.
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How can I be sure your card shuffling and random number generator is truly random?
We can not alter the outcome of the gaming as the software is hard-coded. Our software is provided by Boss Media AB, one of the leading software suppliers to the online gaming industry since 1997.As a publicly held company listed on the Stockholm Exchange, Boss Media must adhere to all regulations of the exchange and be held accountable to shareholders. Additionally, TST of Australia, one of the top independent test firms in the gaming industry, has tested the platform that our poker software was built on.
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Is this legal in my area?
You MUST be 18 year of age or older to play. Please beware, playing poker online may or may not be legal in your jurisdiction. You should check the laws of the area in which you live before playing poker online.Back to Top
I lost my username and password! What do I do?
As this information is secure, you will need to contact us directly via telephone and we will be happy to help you 24 hours a day. Click Here for help.Back to Top
How do I change my nickname, username, and password, address information?
You are free to change your personal information anytime you wish. To change any personal information, click on "Personal Information" from the lobby. You may make changes there.Back to Top
How do I join a game and begin to play?
Before you can play, you need to choose a game and table. This is found in our lobby. After you have selected which game you would like to play, simply highlight the table selection and click 'go to table.' You are automatically taken to the game table.Once you arrive at the table, you will have to choose which seat you would like to play in. Simply click 'join' and you will be seated. You will then be asked how many chips you'd like to buy-into the table with. The minimum amount will be posted and you have the choice to take all or only a portion of your bankroll as long as it meets the minimum.
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How do I know how much is in the pot?
You can move your mouse over the pot and a pop-up box will display the exact figure.Back to Top
Can I request a seat change?
We are sorry, but it is not possible to request a seat change.Back to Top
How do I get a history of the hands I have played?
You can request a history of your hand by selecting the 'request hand history' option right at the table.We will present this information immediately following the conclusion of the game and we display the last five hands that you have played.
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What happens if I get disconnected?
We have gone to considerable lengths to ensure a poker environment which you can feel comfortable in knowing you are protected just in case you loose connection to the game server while playing.If this happens, you will be treated as being all-in, meaning that your investment into the pot to that point WILL BE PROTECTED and you will still be eligible for your share of the pot if you are to hold the best cards. No other money will be wagered or added to the pot from your account.
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What about your all-in policy, how does that work?
How many all-ins will be allowed?
All-in protection is designed to protect your investment into a pot when you run out of money during a hand, do not act in time, or get disconnected for any reason. We allow each player one (1) all-in protections per 24 hours. Please read the end of this section for important information.Going all-in when you do not have enough money to continue:
If you run out of money during a hand, by no means do you have to fold the hand. You may go all-in. This means that you cannot be forced out of a hand if you do not have enough money to complete the hand that you started. When you run out of money or only have enough to call a portion of the wager, you can go all-in to contend for the money in a pot that you have contributed to. All other action of remaining 'active' players goes into a 'side pot' to be fought for by them. The reason we allow a player to go all-in is because all play is for "table stakes". This is defined as: all money that a player has at the beginning of a hand will play during that hand.Going all-in when failing to act in time:
If in the event you fail to act on your hand in time (10 seconds), the system will assume you have become unavailable to complete the hand. As such, placing you all-in will protect your investment into the pot to that point in the game. The system will track and record all of your cards and show them to all players during the showdown. If you win, your account will be credited accordingly. You may request a hand history at the table to review the entire hand for verification of the outcome.Going all-in when disconnected:
We understand that gaming on the Internet can be unstable from time to time and that a player can get disconnected from the game server. Regardless of the reason for the disconnection, we will protect your investment to that point by placing you all-in. The system will track and record all of your cards and show them to all players during the showdown. If you win, your account will be credited accordingly. You may request a hand history at the table to review the entire hand for verification of the outcome.
If at anytime your all-in status is zero (0) you are playing at your own risk. This simply means that you do not have all-in protection and you are disconnected or fail to act in time, YOUR HAND WILL BE FOLDED AND YOUR INVESTMENT WILL BE LOST without any recourse whatsoever. Although we allot you one (1) all-in protections per 24 hours, we will consider resetting your protection back if warranted. Simply contact for consideration. However, if we suspect abuse of the all-in protection feature, this may result in a denied reset request or in some circumstances, suspention or termination of membership.
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How do I leave a game or table?
When you decide you wish to leave the table, just click on the "Exit Game" button. If a hand in which you are playing is currently in progress, then we suggest you check 'sit out' to allow you to leave the table when the hand is complete. Of course, if you fold your hand, you may leave the game at that time as well.Back to Top
How do I minimize the software or screen?
Our poker room was built and best viewed with a minimum screen resolution setting of 800 x 600 pixels. This will give you a "full screen" view and is what you are most likely set to now. However, in some cases this setting may not allow you to pull up other programs while playing.To reduce the image to a "normal" view, you will need to set your screen display to 1024 X 768 to allow you the use other programs while playing. To change your current settings, you may do the following:
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